Complaints and reports
Your opinion is important to us; with the form below you can submit a complaint or a suggestion to our company.
Fill in all the fields and send your message. Our staff will contact you via e-mail or with the phone number you have provided.
Reports may be submitted to the Transport Regulatory Authority, in compliance with Regulation (EU) no. 181/2011 regarding the rights of passengers who travel by bus and coach (N.B.: only after a complaint has been submitted to BONELLI BUS and ninety days after it has been sent), by registered mail to the following address: Via Nizza n.230, 10126 - Torino, or by e-mail to one of the following e-mail addresses:
or by using the appropriate online access (SiTe) that is available on the Authority's website.
For further information please see www.autorita-trasporti.it